WaterLove
WaterLove support
Something not right, or an idea? We read everything.
The quickest way: from the app
Open Settings, then Tell us something, and tap Something went wrong or I have an idea. It opens an email you can read before sending. It includes your WaterLove version and how many places and outings you have. It never includes where you are, where you go, or what you wrote.
Or email us
If something went wrong, these help us find it:
- What you tapped, and what you expected to see.
- What you saw instead. A screenshot is ideal.
- The place, the activity and the day you were looking at.
- Your phone model, and the WaterLove version from Settings.
Common questions
Why is my activity grey?
Without a subscription, two activities are active at a time. Change which two in Settings, under Activities you do, as often as you like.
Why did it say No-Go?
Open the outing and tap Why this score. It names what caused it: a weather warning, a storm risk, or one of your own limits.
The tide looks wrong for my spot
Open the place and tap Review or change the tide station. Pick the station on your own water, not only the closest one.
How do I remove my data?
Settings, then Start over, removes everything from your phone. To ask about or delete anything you shared, email privacy@idealove.app.
Weather and safety
WaterLove provides planning guidance, not a safety certification. Always check the latest weather forecast and severe-weather and marine warnings before heading out. Conditions can change quickly. In an emergency on the water, call 911 or the Coast Guard on VHF channel 16.